Refund Policy

At Pinnacle Pest Management, we pride ourselves on providing high-quality, effective services. Due to the nature of pest control treatments and the immediate commitment of time, labor, and materials, all sales are final and we do not offer refunds once a service has been rendered.

No Refunds

Once a treatment or service has been completed, no refunds will be issued. By agreeing to service, the customer acknowledges satisfaction with the service process and outcome as outlined at the time of scheduling.

Special Consideration Cases

Although our general policy is no refunds, the following exceptions may be considered on a case-by-case basis:

• Untreated Property: If a customer cancels the service prior to treatment, and no technician has been dispatched, a partial refund (minus administrative and scheduling fees) may be issued.

• Service Error: If a technician was sent to the wrong location due to a documented error on our part, a full refund or rescheduling at no cost will be offered.

• Repeat Infestation Within Warranty Period: If pests return within the guaranteed treatment window (as stated in your service agreement), a free re-treatment will be provided. This is not considered grounds for a refund but rather part of our satisfaction guarantee.

• Medical Emergencies or Relocation: With valid documentation, refunds for prepaid services (not yet delivered) may be reviewed under special circumstances such as emergency relocation or hospitalization.

Discretionary Credits

In rare cases, management may offer service credits toward future treatments if a significant service disruption occurs.